Refund policy

At Malibu, we strive to provide our customers with high-quality products and a satisfying shopping experience. We understand that sometimes, circumstances may require you to return a purchased item. To ensure a smooth return process, please read our return policy carefully.

All Sales Are Final, Except for Defective Items

  1. All sales are considered final unless the item you receive is defective. We take great care to ensure the quality of our products, but if you receive a defective item, we are here to assist you.

Defective Item Returns

  1. If you receive a defective item, please contact our customer service team within 2 weeks (14 days) of receiving your order to report the issue. You can reach our customer service team by emailing ordermalibu@gmail.com or calling our toll-free number at (323) 934-3744.

  2. To facilitate the return process, please provide the following information when reporting a defective item:

    • Your order number
    • A clear description of the defect or issue with the item
    • Photographs or videos that clearly show the defect

  3. After reviewing your request, our customer service team will provide you with instructions on how to return the defective item. In most cases, we will provide a prepaid shipping label to cover the return shipping costs.

  4. Once we receive the defective item and verify the issue, we will offer one of the following options:

    • A replacement item (if available)
    • Store credit
    • A full refund to your original payment method

General Return Guidelines

  1. Please note that we can only accept returns for defective items within the specified 2-week return period. Items returned beyond this timeframe will not be eligible for a refund or replacement.

  2. Returned items must be in their original condition and packaging, including all tags, labels, and accessories.

  3. Ensure that the item is securely packaged to prevent damage during return shipping.

  4. Customers are responsible for the cost of return shipping for items that are not defective.

Contact Us

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer service team at ordermalibu@gmail.com or by calling (323) 934-3744. We are here to help you with any inquiries or concerns you may have.

Thank you for choosing Malibu, and we appreciate your understanding and cooperation with our return policy. Your satisfaction is important to us, and we will do our best to ensure a seamless shopping experience.