Effective Date: July 2026

At Malibu, we stand behind the quality of every product we manufacture. Our commitment to quality extends beyond the sale with an industry-leading 5-Year Limited Product Warranty and our 1-Year Low-Risk Inventory™ Return Program, giving distributors the confidence to stock Malibu products with minimal inventory risk.

Low-Risk Inventory™ Return Program

Malibu offers a One-Year Hassle-Free Inventory Return Program for eligible products purchased directly from Malibu or an authorized Malibu distributor.

Eligible products may be returned for 100% store credit when the following conditions are met:

• Return request is made within one (1) year from the original invoice date.
• Products are new, unused, unopened, and in resalable condition.
• Products are returned in original Malibu factory packaging.
• Merchandise is returned in full factory case quantities only.

This program allows distributors to evaluate and stock Malibu products with confidence while minimizing inventory risk.

Products Not Eligible for Return

The following items are not eligible under the Low-Risk Inventory™ Return Program:

• Partial cases or individual units
• Opened or previously installed products
• Damaged or altered merchandise
• Products with missing packaging or labels
• Custom, special-order, or non-standard products
• Discontinued products
• Merchandise determined by Malibu to be unsuitable for resale

Return Authorization (RMA)

A Return Merchandise Authorization (RMA) must be obtained prior to returning any merchandise.

Returns received without an approved RMA may be refused or returned to the sender.

The RMA number must be clearly marked on the outside of all return shipments.

Return Shipping

Unless the return is due to a verified Malibu error or warranty-approved defect:

• Customers are responsible for return freight.
• Original shipping charges are non-refundable.
• Products must be packaged to prevent damage during transit.

Malibu reserves the right to deny credit for merchandise damaged during return shipping due to improper packaging.

Inspection & Store Credit

All returned merchandise is subject to inspection upon receipt.

If approved, Malibu will issue 100% store credit for eligible merchandise.

Store credits are:

• Non-transferable
• Non-refundable
• Valid toward future Malibu purchases

Most returns are processed within 5–10 business days after receipt and inspection.

Limited Product Warranty

Every Malibu product is backed by a Five (5) Year Limited Warranty against defects in materials and workmanship under normal installation, service, and use.

If a product is believed to be defective, customers should notify Malibu within 14 days of discovering the issue.

Warranty claims should include:

• Order or invoice number
• Product part number
• Description of the issue
• Supporting photographs or videos

Malibu may request return of the product for inspection before approving any warranty claim.

If Malibu determines the product is defective, Malibu will, at its sole discretion:

• Repair the product;
• Replace the product with the same or equivalent product;
• Issue store credit; or
• Refund the original purchase price where appropriate.

Warranty Exclusions

This Limited Warranty does not apply to products that have been:

• Improperly installed
• Modified or repaired by unauthorized parties
• Subjected to misuse, abuse, neglect, or accident
• Installed contrary to applicable electrical codes or Malibu installation instructions
• Damaged by improper storage, transportation, environmental conditions, or acts of nature
• Subject to normal wear and tear

Labor costs, installation costs, removal costs, shipping expenses, project delays, and consequential damages are not covered.

Limitation of Liability

To the fullest extent permitted by law, Malibu's total liability shall not exceed the original purchase price of the product giving rise to the claim.

Malibu shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, downtime, labor costs, replacement costs, or business interruption.

Except as expressly provided herein, Malibu disclaims all other warranties, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

Contact Us

For warranty claims, return requests, or technical assistance:

Malibu 

Email: sales@malibumfg.com

Phone: (323) 902-5525

Our Customer Service team is committed to providing prompt, knowledgeable support and ensuring every Malibu customer receives the service they expect.