Most in-stock orders ship the same business day or within one business day. Standard ground transit is typically 1–6 business days depending on destination.

Yes, we provide express options at checkout for customers who need their supplies urgently.

Absolutely! We ship worldwide, with costs and delivery times calculated at checkout. Whether you’re training at home or abroad, we’ll make sure your gear reaches you.

Once your order ships, we’ll send you a confirmation email with a tracking link. This way, you can follow your electrical journey from our warehouse to your doorstep.

Prepaid freight is based on your shipping destination and order total.

• Pacific Region – $2,000+
• Mountain Region – $4,000+
• Central Region – $5,000+
• Eastern Region – $6,000+
• Alaska – $6,000+

If your order hasn’t shipped yet, you can update your address by contacting our support team. We recommend doing this quickly to avoid delays in receiving your supplies.

Get in touch with our support team, and we’ll investigate with the carrier right away. If needed, we’ll arrange a replacement so you won’t have to wait long for your electrical gear.

Unused, uninstalled products in their original packaging may be returned within 1 year. Please contact Customer Service for an RMA before returning merchandise.

Absolutely! We accept exchanges to make sure you get what you need.

If you received the wrong or a defective item, we’ll cover the return shipping. For other changes, customers are responsible, but we work to keep costs low.

Simply contact our support team with your order number. We’ll send you a prepaid return label or provide instructions for sending your items back.

Refunds are processed within 5–7 business days once we receive your return. You’ll get an email notification as soon as your refund is completed.

Yes, unless marked as “final sale,” most sale items can be returned or exchanged. We want you to feel confident even when shopping deals.

Please email us with photos of the issue, and we’ll send a replacement or issue a full refund. We take quality seriously, so your case will be prioritized.

Browse our collections, choose your products, and add items to your cart. Checkout is simple and secure, so you can get back to focusing on your next job.

No, you can checkout as a guest. But creating an account lets you track your orders, save your favorite outfits, and access faster checkout in the future.

Yes, if your order hasn’t shipped yet. Reach out to us as soon as possible, and we’ll do our best to help.

Many of our bestsellers and core essentials are restocked regularly.

Enter your discount code at checkout, and the savings will automatically apply. Look out for seasonal promotions and bundle deals too.

Payment issues may occur due to incorrect details, insufficient funds, or bank restrictions. Double-check your info or try a different payment method if needed.

Check your spam or promotions folder. If it’s not there, contact us with your order details, and we’ll resend your confirmation right away.

Malibu sells exclusively to electrical supply distributors throughout the US. We do not sell directly to contractors, electricians, or the general public.

If you're looking to purchase Malibu products, contact us and we'll be happy to help you find an authorized distributor that stocks Malibu products in your area.