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Why distributors choose Malibu
Frequently asked questions
Still looking for an answer?
How do I become a distributor?
Becoming a Malibu distributor is simple. Contact our sales team with your company information, and we'll review your application. Once approved, you'll receive distributor pricing, dedicated support, and access to exclusive promotions.
What is your prepaid freight allowance?
Prepaid freight is based on your shipping destination and order total.
- Pacific Region – $2,000+
- Mountain Region – $4,000+
- Central Region – $5,000+
- Eastern Region – $6,000+
- Alaska – $6,000+
How fast do you ship?
Most in-stock orders ship the same business day or within one business day. Standard ground transit is typically 1–6 business days depending on destination.
Where do your orders ship from?
Malibu products ship from our Los Angeles, California distribution center.
Are your products in stock?
Yes. We maintain inventory on our core product lines. If an item is temporarily unavailable, our team can provide an estimated restock date or place it on backorder.
Do you offer drop shipping?
Yes. We can ship directly to your customer, job site, or branch location.
Can I order less than a full case?
Many products are available in broken case quantities, while some items are sold in full-case quantities. Contact us for product-specific packaging information.
Are your products UL or ETL listed?
Yes. Malibu products are UL Listed or ETL Listed where applicable. Certification details are included on each product's specification sheet.
Do you provide specification sheets and installation instructions?
Yes. Product specification sheets, dimensions, certifications, and installation instructions are available for most Malibu products.
Do your products have a warranty?
Yes. Malibu products are backed by a manufacturer's 5 year warranty against defects in materials and workmanship.
Do you offer rebates?
Yes. rebates and special programs are available throughout the year. Contact your sales representative for current offers.
Do you price match?
We review competitive quotes on comparable products and work to provide the best possible value whenever possible.
What is your retrun policy?
Unused, uninstalled products in their original packaging may be returned within 1 year. Please contact Customer Service for an RMA before returning merchandise.
How can I contact technical support?
Our knowledgeable sales and technical support team is available Monday through Friday to assist with product selection, installation questions, code compliance, and project recommendations.
Do you offer volume discounts or project pricing?
Yes. We offer competitive volume pricing and special project pricing for qualifying projects. Contact our sales team for a quote.
Who do you sell to?
Malibu sells exclusively to electrical supply distributors throughout the US. We do not sell directly to contractors, electricians or the general public.
If you're looking to purchase Malibu products, contact us and we'll be happy to help you find an authorized distributor that stocks Malibu products in your area.